Privacy Officer - To confirm our commitment to privacy, Robertson & Company has appointed a qualified member of our senior management team as the Privacy Officer. The Privacy Officer is available to offer more information on our practices and policies, to ensure compliance by everyone at Robertson & Company and to rectify any complaints. The Privacy Officer can be contacted by mail at the following address: Robertson & Company Ltd., 1200 Bay Street, Suite 1104, Toronto, Ontario, M5R 2A5.
Robertson & Company’s Privacy Officer will review any new processes, procedures or practices affecting the privacy of our employees, our suppliers and our clients to ensure they are compliant with our Privacy Policy.
Robertson & Company’s Privacy Officer commits to being aware and knowledgeable about any changes in the Canadian Provincial privacy legislation and to ensuring Robertson & Company consistently meets or exceeds the Provincial privacy requirements.
Information Protection, Identification and Consent - Robertson & Company maintains that it will identify the purpose(s) for collecting personal information and inform the affected individuals of the intended. When the intended use for the collected information involves releasing it to an interested third party, Robertson & Company will ensure the individual grants consent before any information is released. Consent for these purposes can be either explicit or implicit depending on the sensitivity of the information. Robertson & Company will only collect information for which there is an intended purpose. The collected information will only be used for the purposes stated. Should the information be necessary for purposes other than those stated, separate consent will be obtained. This is true for all situations but those where Robertson & Company has obtained general consent or where required by law. All third party suppliers, vendors and clients to which personal information may be released will have been carefully screened to ensure their Privacy Policies meet or exceed the legislated requirements.
Retention and Safeguards - Robertson & Company has set mandatory retention time frame limits based on Provincial Employment and Labour Standards and will retain personal information only as long as is outlined in the applicable legislation. Third party suppliers have been instructed to follow the same guidelines. In addition, the information, while retained, will be secured by appropriate safeguards relevant to the sensitivity of the information.
Accuracy - Robertson & Company will make every effort to ensure personal information remains current and is updated internally and with third party suppliers in a timely manner. Individuals are expected to update Robertson & Company with any changes to their personal information. The information will only be updated when required for the intended, previously informed purposes.
Openness - The Privacy Policy as it is presented here is in its most thorough form. Robertson & Company will provide any further information about its policy or practices. To access this information please contact the Privacy Officer by sending a request in writing to Robertson & Company Canada at 1200 Bay Street, Suite1104, Toronto, Ontario, M5R 2A5. The information will be released within 30 days of receipt of the request.
Individual Access - Robertson & Company will release the personal information retained by the organization to the individual that the information is about upon request, along with the use and disclosure of any personal information.
Specific requests for information can be directed to the Privacy Officer at the following address: Robertson & Company Canada. 1200 Bay Street, Suite 1104, Toronto, Ontario, M5R 2A5. The information will be released within 30 days of receipt of the request. Should Robertson & Company not be able to comply with the request for a justifiable reason, that reason will be given to the requestor.
Robertson & Company considers the following reasons justifiable reasons to refuse access to personal information:
Solicitor-client privilege
Litigation privilege
Security and ongoing fraud investigations
Proprietary or trade secret information
Sensitive medical information that could be obtained through other means
Requests that would prove prohibitively costly to provide
Requests that could reasonably be expected to threaten the life or security of another individual
This list is not exhaustive and other reasons may be considered justifiable.
Challenging Compliance - Individuals of whom Robertson & Company holds personal information have the right to file a challenge about the company’s compliance with Privacy legislation. Robertson & Company will consider all requests serious and will investigate any complaints thoroughly. To fill a challenge, please send all relevant details and specifics to Robertson & Company’s Privacy Officer at the following mailing address:
Privacy Officer
Robertson & Company Canada Head Office
1200 Bay Street,
Suite 1104
Toronto, Ontario
M5R 2A5
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